Digital Workplace
Empower, Evolve: Digital Workplace Simplified
DigitalWorkplace Service sits as the face of any organization to its employees. Organizational evolution, converging technology and human potential are all part of the experience envelopes Digital Workplace scope of engagement. Our framework empowers teams with collaboration, redefines work paradigms by effortlessly integrating cutting-edge tools, cloud-based platforms, and intuitive interfaces. All thewhile ensuring your Security and compliance process. Working closely with the consumer of services and ensuring end to end service is what we bring to the table with our engagements.
Focus Areas
Integrated Helpdesk Services
The End User is the nucleus of our service offering. A one-stop-shop experience for consumers no matter the cause of concern. With Integrated Run of infrastructure, applications, cloud, digital and or project management office (PMO) the experience is enhanced and completely standardized.
Field Management Services
FMS is an integral component of our overarching EUC (End User Computing) ecosystem, it aligns with our commitment to providing a seamless experience to the customers IT commitment to business and giving a complete managed services governance across the span of EUC domain.
Tools and Automation
Value from automation comes with Customer Satisfaction Index (CSI) as the core KPI and measuring outcome based feedback. We prioritize emphasis to processes alignment within the tools, rather than the other way around. Using customers existing strengths is our go to thumb rule.
Collaboration Services
We have integrated collaboration services within the foundational DWP (Digital Workplace) solutions by default. Our commitment extends to delivering end-to-end services encompassing everything from initiation, design, consulting, support, to migrations.
How it comes
Together
Acomplete E2E Framework for Digital Workplace Services that includes Helpdesk,FMS, Compliance and Service Management functions for End Users. This is asingle stop shop for all services that are consumed by Users. Be it traditionalDaaS or Modern consumption-based models we engage in ensuring singleaccountability for our customers while pushing Automation, Self Service, LEANand Shift Left agendas
Integrated Helpdesk Services
- Be it Infra, Apps, Cloud or any IT Service block the Integrated Helpdesk is firstpoint of contact with emphasis on First Time Resolution as the priority KPI. This forms the base of the first level of support further enhancing Standardization and ITIL aligned service.
Field Management Services
- FMS, AMC, Compliance and Asset Management are core functions of this group. Be it remote or at site operations this group works closely with IHD as well as the SME layer of IT Services for its delivery and day to day operations.
Tools and Automation
- ITSM, Portals, MIS, Dashboards, Social etc. embrace this group. This enables the entire TRUWorkplace model to come together and integrates all its processes and procedures together.
Collaboration Services
- O365, GSuite, Conferencing, Sharepoint, Self Service etc. are enablers and help build the backbone for all Transformations and Automations that we bring forth for our Engagements. We push for utilizing the investments made by customers to the maximum befor ediluting the existying base with more tools or solutions. Thus rendering seamless integrated services to the End Users.
Solution Frameworks:
Guiding Success
Truworkplace
Our Framework keeps End User at the core. With One-Stop-Shop pillars we are able to deliver Integrated Experience to the users as well as create standardization across the IT Touch Points.