COE lead Devops Support

TRUAMS framework is having proactive, agile, and collaborative approach. By embracing continuous improvement, optimizing business processes, and effectively managing changes, framework maturity ensure their ERP and digital applications evolve in tandem with changing business needs

about

Proactive

  • Proactively monitoring and addressing potential issues before they impact operations
  • Regularly reviewing and updating systems to stay a head of technological challenges

KPI Driven

  • End user satisfaction measured and monitored
  • Baring SLAs, focus on business KPIs, governed, monitored, and reported
  • Q-o-Q and Y-o-Y improvements in all key parameters

Agile & Collaborative

  • Embracing an agile development and management approach for flexibility and adaptability
  • Prioritizing collaboration and flexibility to navigate changing project requirements.
  • Collaborating with stakeholders to gain a deep understanding of changing business requirements

Continuous Improvements

  • Regularly reviewing processes, identifyingbottlenecks, and seeking opportunities for optimization
  • Using feedback loops to continuously enhance theefficiency and effectiveness of the AMS framework
  • Leveraging analytics to identify areas for improve mentand implementing automation where applicable

Effective Change Management

  • Developing a comprehensive change management & Governance strategy
  • Communicating changes effectively to end-users, providing training and support for a smooth transition
  • SME & COE’s involvement in a major business process change outside in View

Support Services Maturity

  • Benchmarking and Implementing practices that contribute to the maturity of the Customer Support framework
  • Regularly assessing the effectiveness of the framework and making adjustments based on lessons learned.
  • Ensuring that the framework aligns with industry best practices and standards for application management
Shared Services Suport

The RIGVEDIT Shared Services Support framework is engineered to provide robust assistance to multiple clients concurrently, utilizing a consolidated pool of resources managed by subject matter expert (SME) teams. Unique Solution enables us to optimize resource expertise, streamline processes, and deliver high-quality support services efficiently across various customer requirements. By centralizing expertise and resources, we enhance operational efficiency, maximize scalability, and ensure consistent delivery of exceptional service to all clients within the framework.

Supported Modules

  • Functional & Technical
  • Niche Modules
  • Analytics
  • Integration
  • Customer Experience
  • Human Capital
  • 24*7 Monitoring

Approach

  • 9*5 SLA Driven Support
  • ITIL Based Process Compliant
  • Regular Reporting and Monthly Cadence
  • Proven Customer Landscape Access Management
  • Named Project Manager
  • SME's Support for major changes & Enhancement

TRUAMS Framework Outcome

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Reduce operational costs

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Increased User Satisfaction

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Effective Change Management process for business and technologies changes

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Agile Business needs are catered via defined process

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Minimize impacts to business operations

Contact Us

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Whether you have inquiries, need assistance, or wish to explore collaboration opportunities, our dedicated team is ready to respond promptly and help you thrive in the digital realm.