rigvedIT

India's largest Cement Company

India's foremost producer of grey cement, RMC, and white cement, are celebrated for their excellence, innovation, and sustainability. With an extensive network spanning India and beyond, they delivers high-quality products tailored to diverse customer needs. Committed to operational efficiency and environmental stewardship.

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  • Challenges
  • Solution Approach
  • Benefits
  • Fact Sheet

Challenges

  • 24x7 critical operations with focus on night shift
  • No MIS, No governance and just body billing
  • Plant setup and Decommission process gaps
  • No focus on Automation from previous vendor
  • No trends tracking for noise makers

Solution Approach

  • Complete Managed services-based delivery
  • NCalls to ticket compliance focus
  • Governance focus with three-tiered engagement modelling
  • 24x7 Manned support backed by Cement Industry SME from RigvedIT
  • CSI governance integrated for improvement and Automation focus

Benefits

  • Call to tickets improved by 80%
  • Trend based noise makers are now run monthly
  • There have been Zero plant outages since we have taken over
  • Plant Commission and Decommission is now standardized
  • There already are 2 Automation areas identified and in discussion for POC
  • With Shift Left there are now additional activities that team is taking over

Fact Sheet

  • 250+ locations are currently supported
  • Quarterly around 3000 Incidents handled
  • 24X7 business operations with 100% offshore everage
  • Zero outage transition
  • CoE enabled technical trainings completed
  • Best performers rebadged

European MNC Universal Bank and Financial Services Holding Company

A global financial institution offering banking and financial services across 70+ countries. With expertise in retail, corporate, investment banking, and asset management, they are a leader in sustainable finance. The bank prioritizes responsible investing and innovation, emphasizing digitalization and customer-centricity.

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  • Challenges
  • Solution Approach
  • Benefits
  • Fact Sheet

Challenges

  • Compliance requirements:BNPP wanted Data privacy and Security compliance to be 100%
  • Cost:EUC costs were distributed and higher than benchmark
  • Skills shortage:Retention and Skills alignment was low specifically in the EUC domain
  • Weak Collaboration :There was visible weakness in collaboration between the IT and business teams.

Solution Approach

  • Managed EUC Desk and RDS, with ~100 engineers (L1, L2) distributed in Mumbai, Chennai, Bangalore, Pune, and Delhi.
  • ITIL processes implementation with focus on IM/PM/CM and Trend based reporting
  • Establishing a centralized ITSD, hence standardizing processesg
  • Expedited incident resolution and reporting of trends
  • Setup governance at all three layers of Ops/Tactical and Steerco
  • Ensuring compliance with all relevant regulations associated with the provided services.

Benefits

  • Enhanced IT Performance:Streamlined and optimized IT processes.
  • Increased Visibility for Improvement:Implemented tools and systems for better monitoring.
  • Improved End User Satisfaction:Implemented user-centric solutions.Enhanced support and responsiveness
  • Informed Decision-making for IT Investments:Aligned IT initiatives with organizational goals and strategies.
  • Cost Reduction through Timely Resolution:Implemented proactive measures to minimize incidents.Timely resolution of issues to reduce operational costs.
  • Improved Compliance:Implemented and adhered to industry and regulatory standards.Regularly monitored and updated processes to ensure compliance

Fact Sheet

  • Expedited team setup and deployment in less than 2 months
  • Rapid induction and onboarding across 5 cities
  • ACD and Telephony setup with firming up of MIS KPI’s in first three weeks
  • Detailed training and mock calls/tests conducted for onboarded team
  • CoE support expedited with 5 Regional SME’s embedded till stabilization
  • FCR and CSAT baselined and continuous improvement triggered
  • Currently more than 45% (In a span of less than 8 Months) is FCR rate
  • Response time has improved to less than 3 Mins from earlier 30-45 Mins
  • 400+ Worldwide Branches and 15,000+ Users

India's Largest Private Sector Conglomerate

India’s no. 1 Business house, spread across Oil & Gas, Telecom, Retail, Textile , Life sciences buinsesses with annual turnover of 115 bn USD. It has ASIA’s largest Oil Refinery while their market share in Telecom business is highest within India. Their retail business is growting mutlifold in last decade

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  • Challenges
  • Solution Approach
  • Benefits
  • Fact Sheet

Challenges

  • AGILE IT Delivery to meet business needs
  • IT process standardization and conformance across application towers.
  • Adoption of new technologies and implementation at faster speed
  • Scale effectively with rollouts and implementations across multiple businesses
  • Free up Internal IT mindshare to work on Core Business Processes & ConnectEnterprise Architecture and Project initiatives

Solution Approach

  • Ability to support Reliance’s project needs in the areas of SAP, Digital, Infra
  • Support to build innovative with Better Customer experience
  • Varied Commercial model
  • Project Governance Process standardization.
  • Managed Large end to end managed support for their Healthcare division
  • Developed 500+ Mobile Apps (using FIORI, Open Source & Mobility)to support multiple business processes in the areas of Sales & Distribution, Materials Management, CRM, Healthcare, Hospitality

Benefits

  • Cost Effective Timely support to business needs.
  • Saved time and boosted productivity by exposing end user to required information only
  • Enhanced efficiency by providing cost optimization
  • End to End support for their Roles & Authorization support
  • 40% rise in productivity to drive higher operational efficiency
  • Various large project initiatives, including End to end ownership of Healthcare SAP support and large Enterprise bespoke apps,
  • Setup Design Thinking CoE which will focus on Business initiatives & process automation, Innovative apps that are effective, enabling request and approval processes that meet business needs

Fact Sheet

  • 15+ year journey starting with SAP support to now cover end-to-end managed services for their application portfolio
  • 130+ enterprise applications, across 10 Businesses and 1Lakh+ Uesrs
  • 24X7 business operations for critical support
  • Over 50000+ hours of Enhancement efforts delivered yearly.
  • Successfully Executed 15+ Application Development/rewrite
  • 500+ hours of Design Thinking and Governance workshop delivered

India's second largest Cement Company

Standing tall as one of India's leading cement manufacturers, revered for its commitment to quality, innovation, and sustainability they have continually pushed boundaries in the cement industry, setting new benchmarks for efficiency and environmental responsibility.

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  • Challenges
  • Solution Approach
  • Benefits
  • Fact Sheet

Challenges

  • Limited time for Delivery
  • Implementing Custom App to replace Freight Biding and Freight Bill of existing ERP
  • Real time integration with new ERP which was about to Go-Live
  • Accommodating new features within same time frame
  • Rollout of application with new ERP and managing user adoption

Solution Approach

  • Agile delivery methodology
  • Custom App with best user experience
  • Varied Commercial model
  • Project Governance Process standardization.
  • OTP Authentication for vendor and SSO Authentication using MS AD for internal users
  • Serverless architecture to manage server scale
  • Frontend is developed using PWA for single code base

Benefits

  • Design Thinking CoE helped Business initiatives & process automation
  • Enhanced efficiency by providing cost optimization
  • User experience for new application
  • Ease of business process management
  • Opened avenues for business to address many requirements through the same App
  • Vendor onboarding on App helped eliminating compliance challenges

Fact Sheet

  • Freight Biding & Freight Bill Application for logistics department and registered transporter
  • Auto scheduler for each delivery for Biding
  • Provision to map yard token of vehicle to won delivery
  • LR/GR Printing through App
  • Freight Bill generation and submission through approval process
  • Freight bill payment status
Contact Us

get in touch

Whether you have inquiries, need assistance, or wish to explore collaboration opportunities, our dedicated team is ready to respond promptly and help you thrive in the digital realm.

Contact Infomation

Email Address

info@rigvedit.com

Phone Number

+91 22 4617 6951

Adddress

Unit No. 405, Building-2, Sector-1, Millennium Business Park, Mahape, Navi Mumbai – 400 710.